Shipping policy
Spielwaren Krusch specializes in digital products.
Your purchased digital planner will normally be available immediately after successful payment through your download page and confirmation email.
If additional verification or processing is required, orders are processed within 1–2 business days.
For reference, our standard fulfillment timeline is:
Processing Time
- 1–2 business days
Estimated Delivery Time
- 3–5 business days within Germany (DE)
If you experience difficulty receiving your digital files, please contact our support team and we will assist you promptly.
Returns are accepted within 30 days, and approved refunds are returned to the original payment method within 5–10 business days.